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Help Hub

At Switch4Schools, we're here to make your experience seamless. Find user guides, video tutorials, and expert help all in one place. Dive in – we're here to assist you every step of the way!

Getting started

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1. Complete this training

(to familiarise yourself with the functionality and the science behind it)

Getting Started eLearn Thumbnail

Additional resources

Class Set Up

All you need to know for your class roll over to update the students in your classes/es. OPEN HERE

The difference between classes and GO groups. OPEN HERE

Supporting students

How to activate and manage student accounts. OPEN HERE

How to set student passwords so they can login for the first time. OPEN HERE

Video to support students with getting started. OPEN HERE

Admin Resources

Swapping between your admin account to manage classes and accounts, and your teacher account to access teaching resources and student data. OPEN HERE

How to access and edit classes, in addition to accessing your school's billing details and historical reports. OPEN HERE

Wellbeing

How to access and complete your personal confidential check-ins. OPEN HERE

What are they and where do you find them to add to the students check-in questions? OPEN HERE

TIPS AND TRICKS

SUPPORT RESOURCES

01

Managing student acccounts OPEN HERE

02

Setting student passwords OPEN HERE

03

Student walkthrough OPEN HERE

04

Class roll over OPEN HERE

05

GO groups and classes OPEN HERE

06

Marking lessons plans complete OPEN HERE

07

Student wellbeing questions OPEN HERE

08

My wellbeing questions OPEN HERE

09

Logging into the admin portal OPEN HERE

10

Navigating the school admin portal OPEN HERE

11

GO groups for tier 2/3 support OPEN HERE

12

Interpreting Check-In Data for Teachers OPEN HERE

NEW   13  Chat request categorisation OPEN HERE

Additional information

FAQs

TROUBLESHOOTING

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